May 29, 2017

Phone: 770-455-1011

Sick/Injured Care

sick-dogWhen you are experiencing an illness, injury or emergency with your pet, we provide the compassionate care your pet needs. We know that it is sometimes difficult to determine if your pet is in crisis, which is why we encourage you to call and speak with one of our team members. Our trained staff can answer your questions, ease your mind, and provide information that will help you make a decision regarding your pet’s medical care.

Sick pets may present for treatment on a walk-in (first come first served) basis Monday through Saturday at 8:00 a.m to 4:00 p.m.   At that time we will determine the priority of the patients’ treatments based on the severity of their condition. Please keep  mind that due to the volume of patients we see on a daily basis there may be a wait  time associated with being seen as a walk in. Once it is determined your pet will be seen, we ask that a deposit in the amount of your exam fee is made to hold your walk-in spot. Depending on your pet’s condition you may also schedule an appointment after your pet has been assessed by a medical staff member.  A $25 non-refundable deposit is required to secure your appointment slot.  All deposits are used towards your visit.

After 8 p.m. Monday-Friday and 4 pm on Saturday please take your pet to The Animal Emergency Center of Sandy Springs near I-285 and Roswell Rd. They provide overnight, weekend and holiday emergency care.  Their address is 228 Sandy Springs Place, NE  Sandy Springs, GA 30328.  The phone number is (404)252-7881.  Once you decide to bring your pet in for emergency treatment, make sure you know where you’re going and how to get your pet there safely. If you have any questions about directions or how to move your ill or injured pet, call the hospital and ask.

Most importantly, remember to trust your instincts. You know and love your pet, and you have the right to be worried if something seems wrong. Emergency veterinary professionals are there for you, never hesitate to call.

Use a Pet Carrier or Leash
Please keep your pet—and everyone else—as safe as possible. Please use a carrier if you’re bringing in a cat or a leash if you’re bringing in a dog. If you do not have a leash or carrier, we will provide one for you prior to your entrance into the hospital.  Carboard cat carriers for about $7.00.

Drive Safely
You’ll be safer, and it will minimize the stress on your injured or sick pet. Most of all, breathe! We understand that it’s a stressful time. We’ll do all we can to make you and your pet comfortable.

Assessment and Triage
When bringing your pet in for a walk-in or emergency appointment please bring all medically relevent information including vaccine history unless it was done here. A staff member will get you and your pet checked in and advise you of how many patients are waiting to be seen ahead of you. Depending on your pet’s condition, you will either be seen by one of our veterinarians in an examination room or given the option to schedule an appointment if you prefer to do so. In the event of a potentially life-threatening emergency your pet will be immediately taken to our treatment area to be assessed by our medical team. In some cases we may have reached the capacity of patients that we can safely see in a day and we may have to refer you to another practice or specialized practice that is better equipped to handle your pet’s critical needs.

Wait Times
Pets are treated based on the seriousness of their condition and arrival time. Similar to a human urgent care facility, wait times will depend on the volume of patients being seen and the severity of your pet’s condition. Pets that are stable will be examined by a doctor as time permits or may be asked to schedule an appointment.

Fees
Because there is a lot of time in examining a sick pet, the fee for an Walk-in situation is $68.70 for non-income qualified owners and $49.46 for income qualified owners.  For scheduled appointments our regular exam fees apply ($55.48 and $39.95).